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Diversity of Factors Determining Employee Satisfaction as an Area of CSR Activity in Companies of Different Scale


[ 1 ] Politechnika Częstochowska | [ 2 ] Wyzsza Szkoła Humanitas w Sosnowcu | [ 3 ] Instytut Logistyki, Wydział Zarządzania i Dowodzenia, Akademia Sztuki Wojennej | [ 4 ] Instytut Zarządzania, Wydział Zarządzania i Dowodzenia, Akademia Sztuki Wojennej | [ 5 ] Uniwersytet Szczeciński | [ 6 ] Szkoła Główna Handlowa w Warszawie | [ P ] employee

Scientific discipline (Law 2.0)

[5.6] Management and quality studies

Year of publication


Published in

European Research Studies Journal

Journal year: 2021 | Journal volume: vol. XXIV | Journal number: issue 2

Article type

scientific article

Publication language


  • CSR
  • Human resources
  • Job satisfaction
  • Small and medium enterprises
  • Kapitał ludzki
  • Przedsiębiorstwa małe i średnie (MŚP)
  • Społeczna odpowiedzialność biznesu (CSR)
  • Satysfakcja zawodowa

EN Purpose:The main aim of the study was to determine the level of employee satisfaction with work in relation to the size of the organization. Particular attention was paid to the SME sector, which is a dominant and highly diversified group of entities on the market. Approach/Methodology/Design:High levels of worker satisfaction translate into high commitment, loyalty, long-term employment,and low worker absenteeism. The analysis and conclusions were based on a fragment of own research conducted among employees of Polish enterprises. Findings:Problems related to shortage and rotation of employees are particularly visible on the Polish labour market -only 17% plan to stay with their employer until the end of their career.PracticalImplications:The main findings indicate that the level of satisfaction with the work of Polish employees is quite low, however, in the case of employees of large organizationsit is higher than that of employees of companies from the SME sector. Differentiated evaluations of particular factors determining job satisfaction are also visible within micro, small and medium enterprises.Originality/Value:The originality results from the organizational research conducted on the survey questionnaire on Polish enterprises and the extensive review of national and international literature.

Date of online publication


Pages (from - to)

507 - 522





Bibliografia, netografia na str. 517-522, ilustracje i tabele; JEL classification : O15, P13, J28

License type

CC BY (attribution alone)

Open Access Mode

open journal

Open Access Text Version

final published version

Date of Open Access to the publication

at the time of publication

Ministry points / journal


Ministry points / journal in years 2017-2021