The use and application of artificial intelligence (AI) in decision-making processes

Justyna Lipińska

doi:10.29119/1641-3466.2024.211.22

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Tytuł

The use and application of artificial intelligence (AI) in decision-making processes

Autorzy

Justyna Lipińska (WZiD) ^{[ 1 ][ 6.6 ][ P ]}

^{[ 1 ]} Wydział Zarządzania i Dowodzenia, Akademia Sztuki Wojennej | ^{[ P ]} pracownik

Dyscyplina naukowa (Ustawa 2.0)

[6.6] Nauki o zarządzaniu i jakości

Rok publikacji

2024

Opublikowano w

Zeszyty Naukowe Politechniki Śląskiej. Seria Organizacja i Zarządzanie

Rocznik: 2024 | Numer: No. 211

Typ artykułu

artykuł naukowy

Język publikacji

angielski

Słowa kluczowe

EN

Artificial intelligence
Tools supporting the decision-making process
AI ethics

PL

Etyka
Menedżerowie
Podejmowanie decyzji
Sztuczna inteligencja
Zarządzanie

Streszczenie

EN Purpose: The aim of the study was to analyze and characterize the available tools in decision making processes using artificial intelligence. Design/methodology/approach: The article uses the method of text analysis together with the technique of content analysis. It was also supported by empirical research on the use of AI tools in decision-making processes. The article focuses on the areas of application of AI in decision making processes; AI tools used decision-making processes and use in business are characterized. The benefits and disadvantages of these tools and the ethical implications of using AI by managers are indicated. Findings: Although the use of AI tools cannot work on their own, initiate thought processes or define threats and benefits, trends in this field are evolving along with technological progress. AI already plays a key role in decision-making processes and its scope will increase. Research limitations/implications: The development of AI should be constantly monitored. The identified threat is the use of NLP techniques in the tools used, which can lead to manipulation both by decision-makers and by decision-makers. Practical implications: Growing trust in AI tools in business gives opportunities for faster decision-making without human error. It is advisable to use them in practice to reduce the time of decision-making and reduce the risk of human error in this process. Social implications: AI is the future happening today. It is impossible to avoid the use of artificial intelligence by humans. The benefits of AI are greater than the risks at this point. As a result, many industries need to use AI tools in their practice to stay on the market, and customers and contractors put pressure on such activities by trusting these tools. Originality/value: The article is dedicated to managers who want to use AI in their professional practice, who are not yet convinced.

Strony (od-do)

369 - 383

DOI

10.29119/1641-3466.2024.211.22

URL

https://managementpapers.polsl.pl/wp-content/uploads/2025/01/211-Lipi%C5%84ska.pdf

Typ licencji

CC BY (uznanie autorstwa)

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