The Competencies for Knowledge Management and the Process Orientation in the Post-Covid Economy. Generation Z Students Perspective

Waldemar Glabiszewski; Szymon Cyfert; Roman Batko; Piotr Senkus; Aneta Wysokińska-Senkus

doi:10.1007/978-3-031-16168-1_20

War Studies Academy

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Title

The Competencies for Knowledge Management and the Process Orientation in the Post-Covid Economy. Generation Z Students Perspective

Authors

Waldemar Glabiszewski
Szymon Cyfert
Roman Batko
Piotr Senkus
Aneta Wysokińska-Senkus (WZiD) ^{[ 1 ][ 6.6 ][ P ]}

^{[ 1 ]} Instytut Zarządzania, Wydział Zarządzania i Dowodzenia, Akademia Sztuki Wojennej | ^{[ P ]} employee

Scientific discipline (Law 2.0)

[6.6] Management and quality studies

Year of publication

2022

Chapter type

chapter in monograph / paper

Publication language

english

Keywords

EN

Process orientation
Knowledge management
Competencies
Covid-19
Generation Z

PL

COVID-19
Pokolenie Z
Zarządzanie wiedzą

Abstract

EN Taking into account the changes occurring in the aftermath of the Covid-19 crisis and taking the perspective of students from generation Z currently entering the labour market, the aim of this article is to assess the increase in the importance of competencies for knowledge management on the impact of process orientation. The empirical research was conducted using an online survey method at two leading universities in Poland in economic education, and complete data were collected from 711 generation Z students. They were analysed using the structural equation modelling method. The results show that the increase in the importance of competencies for knowledge management following the Covid-19 crisis will affect the change of the five of six process orientation components, i.e. defining business processes more clearly, allocating resources to a greater extent based on business processes, broader setting of specific performance targets for different business processes, measuring the outcome of different business processes more closely and more unambiguous designation of process owners. Only in the case of rewarding employees based on the implementation of business processes in which they are involved, students from generation Z do not see the impact of the increasing importance of competencies for knowledge management.

Date of online publication

07.09.2022

Pages (from - to)

310 - 325

DOI

10.1007/978-3-031-16168-1_20

URL

https://link.springer.com/chapter/10.1007/978-3-031-16168-1_20

Book

Business Process Management: Blockchain, Robotic Process Automation, and Central and Eastern Europe Forum. BPM 2022. Lecture Notes in Business Information Processing, vol 459

Presented on

International Conference on Business Process Management: Business Process Management: Blockchain, Robotic Process Automation, and Central and Eastern Europe Forum, 11-16.09.2022, Münster, Germany