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Avatar as The Modern Solution of Support the Customer Service in Public Services Management – Project Case Study


[ 1 ] Instytut Zarządzania, Wydział Zarządzania i Dowodzenia, Akademia Sztuki Wojennej | [ P ] employee

Scientific discipline (Law 2.0)

[5.6] Management and quality studies

Year of publication


Chapter type

chapter in monograph / paper

Publication language


  • Obsługa klienta
  • Usługi publiczne
  • Osoby w wieku starszym
  • Technologie asystujące
  • Starzenie się społeczeństwa
  • Technologie informacyjno-komunikacyjne (ICT)

EN The paper present the basic issues and results of the realization the international project developing a method of providing public services and developing customer service standards tailored to the needs of people with special needs. The main goal of the project is to improve the functioning of local government units by developing and implementing an innovative model support for people with special needs. Regarding the very early stage of the project realization, in this paper only its first stage will be presented. It is based on the pilotage research made with the purpose to clarify the research questionnaire and prepare it for the final examination.

Pages (from - to)

7926 - 7933



Proceedings of the 35th International Business Information Management Association Conference (IBIMA), 1-2 April 2020 Seville, Spain. Education Excellence and Innovation Management : a 2025 Vision to Sustain Economic Development during Global Challenges

Presented on

35th International Business Information Management Association Conference (IBIMA), 1-2.04.2020, Seville, Spain

Ministry points / chapter


Ministry points / conference (CORE)


Publication indexed in

WoS | Scopus