2024

Zeszyty Naukowe Politechniki Śląskiej. Seria Organizacja i Zarządzanie

Journal year: 2024 | Journal number: No. 211

scientific article

english

EN Purpose: The aim of this article was to analyse the impact of modern technology on logistics and customs handling processes, with a particular focus on operational efficiency and compliance with international regulations. Design/methodology/approach: Both theoretical and empirical research methods were used to develop the article. An analysis and search of the literature on the subject and legal acts in the field of logistics and customs services was carried out, with a particular focus on their use of new technologies in international goods traffic. In addition, empirical data from border and customs services were analysed. An added value was, the own observation allowing to complete the analysis in the field of logistics and customs handling. Findings: One of the most significant challenges in managing logistics and customs operations is balancing the efficiency of processes with current regulations on security, transparency and compliance of international transactions. Process automation, information management systems, blockchain technologies and artificial intelligence (AI) are increasingly being introduced into the logistics sector to improve the fluidity of operations and minimise the risk of errors and discrepancies in customs documentation. However, the introduction of new technologies also poses challenges for companies in terms of their integration and adaptation to international regulatory standards. Research limitations/implications: Limitations of the research primarily relate to the limited availability of operational data, the variety and variability of international regulations and the difficulty in measuring the impact of technology on operational efficiency and compliance. The pace of technological change and the need for organisational adaptation also limit the generalisability of results. Future research could focus on analysing the impact of specific technologies, such as IoT or blockchain, and comparisons between different countries in terms of regulation and implementation levels. It would also be worth investigating how regulatory regimes adapt to new technologies and how the development of employee competencies affects operational efficiency. Practical implications: The article can provide companies with valuable insights into process optimisation and cost reduction. It can help companies understand which technologies, such as blockchain or artificial intelligence, best support security and speed in the supply chain, while minimising the risk of non-compliance. Social implications: Lessons learned from this article can help improve the security and fluidity of the global flow of goods, which can translate into supply stability and product availability. More efficient customs processing, supported by technology, can reduce the costs associated with importing and exporting, which can ultimately lead to lower prices for consumers. Additionally, the use of innovations such as blockchain and artificial intelligence can improve supply chain transparency, which is particularly important in the fight against illegal trade and counterfeit products. Originality/value: The novelty of the article lies in its analysis of the impact of the latest technologies - such as blockchain and artificial intelligence - on logistics and customs in the context of operational efficiency and compliance with international regulations. The article adds value by providing companies and institutions with concrete guidance on how they can use new technologies to increase efficiency, reduce costs and better comply with global regulations. It is primarily aimed at logistics managers, customs professionals and decision14 makers and analysts responsible for strategy in companies operating in international markets. In addition, the article may be of interest to researchers and students in the fields of logistics, management and new technologies looking for modern solutions and inspiration for further research.

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01.2025

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